Client Care Program Overview is a 20-minute, basic level, web-based or virtual or instructor-led course. This course establishes a common understanding for how the Red Cross helps individuals, families and communities recover from disasters.
Friday April 25, 2025 9:00am - 9:30am EDT
Revolution
Client Care Program: Disaster Client Intake is a basic level course for disaster workers who will need to conduct client intake during steady state and while supporting disaster relief operations (DROs). A participant who completes this online course will be qualified to perform these tasks.
Friday April 25, 2025 9:30am - 11:30am EDT
Revolution
Detailed Damage Assessment for Disaster Action Team Response Operations is a 30-minute, basic level, web-based or virtual or instructor-led course. This course is designed to train Disaster Action Team (DAT) members on how to perform a detailed damage assessment to determine client qualification for Immediate Assistance which is the financial assistance provided to clients under the Client Care Program.
Client Care Program: Document Review for Intake Workers is a basic level, web-based or virtual instructor-led training. This course augments the Client Care Program: Disaster Client Intake training and focuses on the process for accurately completing Identity and Address confirmations.
Friday April 25, 2025 1:00pm - 1:30pm EDT
Revolution
Client Care Program: Conducting Follow-Up is a basic level course designed to teach the process for conducting follow-up as a part of the Client Care Program through instruction, RC Care demonstration and follow-up participant practice in the RC Care Sandbox so caseworkers and supervisors can successfully execute assigned duties.
Friday April 25, 2025 1:30pm - 3:00pm EDT
Revolution
Client Care Program: Recovery Planning is a basic level course designed to teach the process for recovery planning as a part of the Client Care Program through instruction, RC Care demonstration and follow-up participant practice in the RC Care Sandbox so caseworkers and supervisors can successfully execute assigned duties.
Friday April 25, 2025 3:00pm - 4:00pm EDT
Revolution
Shelter Resident Transition with RC Care is a basic level course designed to teach Shelter Resident Transition (SRT) Caseworkers having conversations with the primary client to capture their information in a new case and capture their shelter transition roadblocks using the SRT Service in RC Care.
Friday April 25, 2025 4:00pm - 5:00pm EDT
Revolution
